Automotive Service Advisor | Growth & Benefits

Sonic Automotive, Inc.; Fort Mill (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Employee pricing

Gym membership

Travel deals

Career growth

Job summary

Fort Mill Ford, part of the Sonic Automotive family, is seeking an Automotive Service Advisor in Fort Mill, SC. You will schedule service appointments, greet customers, and provide complete written cost estimates for labor and parts with promised times.

We require two years of Service Advisor experience, vehicle knowledge, and excellent communication. Base pay $40,000–$50,000 yearly with OTE up to $90,000 plus strong benefits including 401(k) match and PTO.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.
• Professional personal appearance.
• Must be authorized to work in the USA.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding changes in estimate or promise time, obtains authorization for additional repairs.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index (CSI) at or above the manufacturer/branch average.

Skills

Customer service

Communication skills

Vehicle knowledge

Teamwork

Tools

Service systems

Job description

Fort Mill Ford, part of the Sonic Automotive family, is seeking an Automotive Service Advisor in Fort Mill, SC. You will schedule service appointments, greet customers, and provide complete written cost estimates for labor and parts with promised times.

We require two years of Service Advisor experience, vehicle knowledge, and excellent communication. Base pay $40,000–$50,000 yearly with OTE up to $90,000 plus strong benefits including 401(k) match and PTO.