Automotive Service Advisor — $75k+ Earning Potential & Growth

Sonic Automotive, Inc.; Charlotte (NC); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off (PTO)

Sundays Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Gym Membership Options

Exclusive Travel Deals on Hotels, Car/

Career Growth in a Fortune 500 Company

Job summary

Sonic Automotive - Town and Country Ford in Charlotte, NC is seeking a Service Advisor to join our service team. You will liaison between customers and technicians to diagnose, service, and repair vehicles efficiently.

Responsibilities include welcoming customers, documenting issues, explaining services, scheduling, and creating detailed service records while maintaining high customer satisfaction.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Valid driver's license and a clean driving record.
• Authorized to work in the USA and able to pass pre-employment testing including background checks, MVR, drug test.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Provide explanations of recommended services and repairs.
• Communicate estimated costs and obtain approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely completion of repairs.
• Update customers on vehicle status and delays.
• Create and maintain detailed service records.
• Prepare and explain invoices with service breakdowns.
• Process payments and handle billing inquiries.
• Follow up with customers to ensure satisfaction and address concerns.
• Resolve complaints promptly and professionally.
• Stay informed about automotive technologies and services.
• Provide information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Automotive knowledge

Tools

CDK

Job description

Sonic Automotive - Town and Country Ford in Charlotte, NC is seeking a Service Advisor to join our service team. You will liaison between customers and technicians to diagnose, service, and repair vehicles efficiently.

Responsibilities include welcoming customers, documenting issues, explaining services, scheduling, and creating detailed service records while maintaining high customer satisfaction.