Service Advisor — Growth & Great Benefits

Sonic Automotive; Richardson (TX); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Gym membership

Exclusive travel deals

Job summary

North Central Ford, part of Sonic Automotive, seeks a Service Advisor to act as the liaison between customers and technicians, ensuring accurate issue documentation, clear service explanations, and timely communication of costs and timelines.

The role requires 1+ years in automotive service advisory, strong communication and organizational skills, and a customer-focused approach. This is a full-time, on-site role with performance-based earnings potential.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Tools

CDK

Job description

North Central Ford, part of Sonic Automotive, seeks a Service Advisor to act as the liaison between customers and technicians, ensuring accurate issue documentation, clear service explanations, and timely communication of costs and timelines.

The role requires 1+ years in automotive service advisory, strong communication and organizational skills, and a customer-focused approach. This is a full-time, on-site role with performance-based earnings potential.