Automotive Service Advisor - Drive Customer Experience

Sonic Automotive; Fort Myers (FL); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401k

PTO

Job summary

MB OF FORT MYERS, a Sonic Automotive family dealership, is seeking a service advisor to schedule appointments, greet customers, and provide detailed cost estimates. You will monitor repair progress, communicate with customers, and ensure high customer satisfaction while following safety policies.

Requirements include a high school diploma, 2 years in a dealership role, and strong communication skills. ASE certification is preferred; candidate must be authorized to work in the USA.

Qualifications

• High school diploma or the equivalent.
• Two years of dealership experience.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional appearance and communication skills.
• Authorized to work in the USA and pass pre-employment checks.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress and notifies customers of changes; explains costs and time requirements.
• Test-drives the vehicle or refers to the test technician as needed.
• Maintains customer satisfaction index at or above the manufacturer/branch average.
• Advices customers on vehicle care per manufacturers' specifications.
• Follows safety policies and reports accidents per policy.

Skills

Customer service

Communication skills

Reading comprehension

Dealership experience

Authorized to work in USA

Vehicle knowledge

Education

High school diploma

ASE certification

Job description

MB OF FORT MYERS, a Sonic Automotive family dealership, is seeking a service advisor to schedule appointments, greet customers, and provide detailed cost estimates. You will monitor repair progress, communicate with customers, and ensure high customer satisfaction while following safety policies.

Requirements include a high school diploma, 2 years in a dealership role, and strong communication skills. ASE certification is preferred; candidate must be authorized to work in the USA.