Automotive Service Advisor - Fort Mill Ford

Sonic Automotive, Inc.; Fort Mill (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Employee pricing

Gym membership

Travel deals

Career growth

Job summary

Fort Mill Ford, part of the Sonic Automotive family, is seeking an Automotive Service Advisor in Fort Mill, SC. You will schedule service appointments, greet customers, and provide complete written cost estimates for labor and parts with promised times.

We require two years of Service Advisor experience, vehicle knowledge, and excellent communication. Base pay $40,000–$50,000 yearly with OTE up to $90,000 plus strong benefits including 401(k) match and PTO.

Qualifications

• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Excellent oral and written communication skills.
• Professional personal appearance.
• Must be authorized to work in the USA.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding changes in estimate or promise time, obtains authorization for additional repairs.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index (CSI) at or above the manufacturer/branch average.

Skills

Customer service

Communication skills

Vehicle knowledge

Teamwork

Tools

Service systems

Job description

Automotive Service Advisor - Fort Mill Ford

• Full-time
• SHL Package: Sonic Sales Associate
• Dealership: 118 - Fort Mill Ford
• Compensation: USD 40,000 - USD 50,000 - yearly

At Fort Mill Ford, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• On-Target Earnings (OTE): $50,000 - $90,000 + / year
  • If meeting and exceeding service department quotas and goals

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written".
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Two years of Service Advisor experience.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Must be authorized to work in the USA
• Must perform duties and responsibilities in a safe manner
• Must be able to demonstrate ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver's license

Schedule:

• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company