Automotive Service Advisor | Flexible Hours, Customer Impact

Gresham Ford; Gresham (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Flexible working hours

Health insurance

PTO and sick leave

401(k) plan

Job summary

Gresham Ford in Gresham, OR is seeking an Automotive Service Advisor to join its service department. Advisors act as the link between customers and technicians, listening closely, scheduling appointments, arranging loaners, and explaining repairs clearly.

The right candidate will have prior service advisor, assistant lane manager, or service consultant experience, and a proven record of customer satisfaction, with the ability to learn new technology and repair procedures.

Qualifications

• Experience in customer-facing roles within automotive service is preferred.
• Ability to listen to customers, document symptoms, and communicate repairs clearly.
• Comfort with basic computer systems and estimating software is advantageous.

Responsibilities

• Welcome customers and collect contact and vehicle information.
• Record vehicle symptoms exactly as described.
• Recommend maintenance based on age, mileage, and history.
• Build accurate labor and parts estimates.
• Arrange loaner vehicles and verify insurance before service.
• Set follow-up times and keep customers informed.
• Track vehicle progress and provide updates.
• Ensure final invoice matches work performed.
• Explain completed work and charges at pickup.

Skills

Customer service

Communication

Problem solving

Computer skills

Willingness to learn

Positive attitude

Integrity

Teamwork

Stamina

Education

High school diploma or equivalent

Job description

Gresham Ford in Gresham, OR is seeking an Automotive Service Advisor to join its service department. Advisors act as the link between customers and technicians, listening closely, scheduling appointments, arranging loaners, and explaining repairs clearly.

The right candidate will have prior service advisor, assistant lane manager, or service consultant experience, and a proven record of customer satisfaction, with the ability to learn new technology and repair procedures.