Automotive Service Advisor - Customer-Driven Growth

Gills Point S Tire; Eugene (OR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with Company Match

Family-oriented culture

Job summary

Gills Point S in Eugene, OR is seeking an Automotive Service Advisor to serve as the primary link between customers and our service team. You will combine automotive knowledge with strong communication to provide honest recommendations and build lasting relationships.

Responsibilities include greeting customers, identifying needs, preparing estimates, coordinating with technicians, and guiding customers through final recommendations to ensure safety and satisfaction.

Qualifications

• Strong customer service and communication skills to greet and educate customers.
• Ability to listen to concerns, assess tire and maintenance needs, and provide honest recommendations.
• Confidence in upselling when genuinely beneficial for safety and performance.
• Experience with automotive services or retail tire environment preferred.

Responsibilities

• Greet customers professionally and create a welcoming experience.
• Listen to concerns, perform walk-arounds, and identify needed services.
• Provide honest recommendations prioritizing safety and reliability.
• Prepare clear estimates and explain tire, maintenance, and repair options.
• Coordinate service flow with technicians and manage repair orders.

Skills

Customer service

Communication

Sales-driven

Relationship-building

Education

High School Diploma or GED

Tools

POS system

Shop management software

Job description

Gills Point S in Eugene, OR is seeking an Automotive Service Advisor to serve as the primary link between customers and our service team. You will combine automotive knowledge with strong communication to provide honest recommendations and build lasting relationships.

Responsibilities include greeting customers, identifying needs, preparing estimates, coordinating with technicians, and guiding customers through final recommendations to ensure safety and satisfaction.