Automotive Service Advisor

Gresham Ford; Gresham (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Flexible working hours

Health insurance

PTO and sick leave

401(k) plan

Job summary

Gresham Ford in Gresham, OR is seeking an Automotive Service Advisor to join its service department. Advisors act as the link between customers and technicians, listening closely, scheduling appointments, arranging loaners, and explaining repairs clearly.

The right candidate will have prior service advisor, assistant lane manager, or service consultant experience, and a proven record of customer satisfaction, with the ability to learn new technology and repair procedures.

Qualifications

• Experience in customer-facing roles within automotive service is preferred.
• Ability to listen to customers, document symptoms, and communicate repairs clearly.
• Comfort with basic computer systems and estimating software is advantageous.

Responsibilities

• Welcome customers and collect contact and vehicle information.
• Record vehicle symptoms exactly as described.
• Recommend maintenance based on age, mileage, and history.
• Build accurate labor and parts estimates.
• Arrange loaner vehicles and verify insurance before service.
• Set follow-up times and keep customers informed.
• Track vehicle progress and provide updates.
• Ensure final invoice matches work performed.
• Explain completed work and charges at pickup.

Skills

Customer service

Communication

Problem solving

Computer skills

Willingness to learn

Positive attitude

Integrity

Teamwork

Stamina

Education

High school diploma or equivalent

Job description

Gresham Ford in Gresham, OR is looking for an Automotive Service Advisor to join its service department. Advisors are the link between customers and technicians, which means listening closely, scheduling appointments, arranging loaner vehicles, and explaining repairs in plain terms. The right candidate has prior service advisor, assistant lane manager, or service consultant experience and a record of strong customer satisfaction.

What We Offer

• Competitive pay
• Flexible working hours
• Health insurance
• PTO and sick leave
• 401(k) plan

What You’ll Do

• Welcome customers promptly and collect their contact and vehicle information
• Record each vehicle symptom exactly as the customer describes it
• Recommend maintenance based on the age, mileage, and service history of the vehicle
• Build a complete and accurate estimate for labor and parts
• Arrange loaner vehicles and verify insurance details before service is scheduled
• Set a follow-up time so customers know when to expect an update
• Track each vehicle’s progress through the day and keep customers updated along the way
• Check that the final invoice matches the work performed on the repair order
• Walk customers through completed work and charges at pickup

What We’re Looking For

• Prior experience as a service advisor, assistant lane manager, or service consultant
• Minimum 1 year in a service department
• Previous Ford dealership experience a plus
• Proven record of exceptional customer satisfaction
• Knowledge of automobiles and the ability to identify problems quickly
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair procedures, and service specifications
• Energetic, positive, and friendly with personal and professional integrity
• Desire for a long-term career with a growing organization
• Ability to lift 50 lbs and stay on your feet for extended periods
• High school diploma or equivalent required

Gresham Ford is an Equal Opportunity Employer. We prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.