Automotive Service Advisor - Flexible Schedule & Growth

Pointstire; Portland (OR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Bonus based on performance

Training & development

Tuition assistance

Job summary

A leading automotive service provider in Portland, Oregon is looking for a Service Advisor to serve as the primary contact between customers and the service department. This role is essential in ensuring customer satisfaction by understanding customer needs and providing detailed explanations of services. The ideal candidate should have strong customer service skills, technical knowledge, and the ability to effectively communicate with both customers and technicians. Opportunities for training and development are available.

Qualifications

• Strong focus on delivering high-quality customer service.
• Prior experience in a customer service role, ideally within the automotive industry.
• Willingness to pursue TIA certification with company support.

Responsibilities

• Act as primary contact between customers and service department.
• Perform all duties and skills of a Service Advisor.
• Document customers' concerns and collect relevant information.

Skills

Customer service

Communication

Technical understanding

Problem-solving

Inventory management

Upselling

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair

Tools

POS software

Microsoft Office

Job description

A leading automotive service provider in Portland, Oregon is looking for a Service Advisor to serve as the primary contact between customers and the service department. This role is essential in ensuring customer satisfaction by understanding customer needs and providing detailed explanations of services. The ideal candidate should have strong customer service skills, technical knowledge, and the ability to effectively communicate with both customers and technicians. Opportunities for training and development are available.