Automotive Service Advisor

Victory Lane Ford, Inc; Litchfield (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

Job summary

A prominent automotive service provider in Litchfield is seeking a motivated Service Advisor to enhance customer experience. This role involves greeting customers, coordinating repairs, and providing clear communication throughout the maintenance process. Ideal candidates bring automotive knowledge and strong customer service skills, with at least one year in a service department. Join a growing organization dedicated to employee value and customer satisfaction.

Qualifications

• Minimum of 1 year in service department.
• Past experience as a service advisor, assistant lane manager, or service consultant.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day.

Skills

Customer service

Automotive knowledge

Communication

Problem identification

Energetic personality

Education

High school diploma or equivalent

Job description

V ictory Lane Ford is looking for a customer-focused and motivated Service Advisor to join our service team. As a Service Advisor, you’ll be the link between our customers and our technicians, ensuring every guest receives excellent service and clear communication throughout their repair or maintenance experience. The responsibilities of a Service Advisor include greeting customers, listening to their needs, writing repair orders and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

What We Offer

• Competitive Pay

Flexible Working Hours

Health Insurance

• Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Qualifications

• Previous experience required, at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

At Victory Lane Ford, we are committed to providing a supportive environment where our employees and customers feel valued.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.