Automotive Service Advisor — Customer-Focused Growth

Arundel Ford; Maine; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Competitive pay

Flexible hours

Dental and vision

PTO & sick leave

401(k) with match

Employee discounts

Uniforms provided

Heated bays

Job summary

Arundel Ford is actively seeking an Automotive Service Advisor to serve as the bridge between customers and technicians, ensuring each vehicle receives proper care and that every customer leaves satisfied.

The role requires solid communication skills, knowledge of maintenance and repair processes, and the ability to thrive in a fast-paced service department. This is a full-time, in-person position based in Arundel, ME with opportunities for growth.

Qualifications

• Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant preferred
• Ford or dealership experience is a plus
• Strong communication and customer service skills
• Knowledge of vehicle systems, maintenance schedules, and repair processes
• Proven ability to multitask and stay organized in a busy service department
• Positive, energetic personality with a professional attitude
• Basic computer proficiency and willingness to learn new systems
• High school diploma or equivalent required
• Valid driver’s license and clean driving record

Responsibilities

• Greet customers promptly and professionally in the service lane
• Gather customer and vehicle information to determine service needs
• Clearly communicate vehicle issues and maintenance recommendations
• Prepare accurate estimates for labor and parts
• Establish realistic follow-up times and update customers regularly on repair status
• Verify that completed repairs meet dealership and customer expectations
• Review final invoices and explain work performed to customers
• Ensure a high level of customer satisfaction and retention
• Maintain accurate service records and assist with warranty documentation
• Collaborate with technicians and management to streamline the service process

Skills

Communication

Customer service

Vehicle systems knowledge

Maintenance schedules

Repair process knowledge

Multitasking

Organizational skills

Positive, energetic attitude

Computer literacy

Valid driver’s license

Education

High school diploma or equivalent

Job description

Arundel Ford is actively seeking an Automotive Service Advisor to serve as the bridge between customers and technicians, ensuring each vehicle receives proper care and that every customer leaves satisfied.

The role requires solid communication skills, knowledge of maintenance and repair processes, and the ability to thrive in a fast-paced service department. This is a full-time, in-person position based in Arundel, ME with opportunities for growth.