Customer‑Focused Service Advisor — Growth & Benefits

Tonkin Gresham Honda; Gresham (OR); On-site; USD 56,000 - 89,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance - Company Paid

401(k) with Company Match

Paid Time Off from Day One

Employee pricing on parts, service, &

Job summary

Tonkin Gresham Honda in Gresham, OR is seeking a customer-focused Service Advisor to guide guests through vehicle service and repair needs. You will be the primary contact from drop-off to pick-up, ensuring clear communication and a smooth experience in a fast-paced environment.

You’ll document concerns, coordinate with technicians, and provide timely status updates while maintaining professionalism and high service standards. Competitive commission and benefits accompany this role.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Professional appearance and demeanor

Responsibilities

• Greet customers in a prompt and professional manner upon arrival
• Accurately document customer concerns and recommend necessary services
• Communicate effectively with technicians and parts staff to coordinate repairs
• Provide timely updates to customers regarding the status of their vehicles
• Review completed work with customers and ensure satisfaction before vehicle delivery
• Help maintain service department goals and customer satisfaction standards

Skills

Communication skills

Organizational skills

Multi-tasking

Professional appearance

Job description

Tonkin Gresham Honda in Gresham, OR is seeking a customer-focused Service Advisor to guide guests through vehicle service and repair needs. You will be the primary contact from drop-off to pick-up, ensuring clear communication and a smooth experience in a fast-paced environment.

You’ll document concerns, coordinate with technicians, and provide timely status updates while maintaining professionalism and high service standards. Competitive commission and benefits accompany this role.