Automotive Service Advisor - Fast-Paced, Customer-Focused

HERTRICH Family of Automobile Dealerships; Elkton (MD); In loco; USD 50.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Employee vehicle discounts

Paid vacation, holidays, and personal/

Descrizione del lavoro

HERTRICH Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer in Elkton, MD. This full-time role anchors customer interactions between clients and the service team to ensure a smooth, high-quality service experience.

The position offers a competitive salary with the potential for commission/bonus, along with comprehensive benefits and opportunities for career progression within a multi-brand dealership group.

Competenze

• Excellent customer service and communication skills.
• Ability to explain repair needs and timelines clearly to customers.
• Prior automotive service advisor experience is a plus.

Mansioni

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Communicate repair needs, estimates, and timelines clearly.
• Coordinate repair orders with Technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience with every visit.

Conoscenze

Customer service

Communication

Team player

Computer literacy

Formazione

High School Diploma or GED

Descrizione del lavoro

HERTRICH Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer in Elkton, MD. This full-time role anchors customer interactions between clients and the service team to ensure a smooth, high-quality service experience.

The position offers a competitive salary with the potential for commission/bonus, along with comprehensive benefits and opportunities for career progression within a multi-brand dealership group.