Automotive Service Advisor/Writer - Elkton Ford

HERTRICH Family of Automobile Dealerships; Elkton (MD); Vor Ort; USD 50.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Employee vehicle discounts

Paid vacation, holidays, and personal/

Zusammenfassung

HERTRICH Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer in Elkton, MD. This full-time role anchors customer interactions between clients and the service team to ensure a smooth, high-quality service experience.

The position offers a competitive salary with the potential for commission/bonus, along with comprehensive benefits and opportunities for career progression within a multi-brand dealership group.

Qualifikationen

• Excellent customer service and communication skills.
• Ability to explain repair needs and timelines clearly to customers.
• Prior automotive service advisor experience is a plus.

Aufgaben

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Communicate repair needs, estimates, and timelines clearly.
• Coordinate repair orders with Technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience with every visit.

Kenntnisse

Customer service

Communication

Team player

Computer literacy

Ausbildung

High School Diploma or GED

Jobbeschreibung

Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base.

Address: 503 East Pulaski Hwy., Elkton, MD 21921/ Contact 302-648-JOBS (5627) with any questions

Automotive Service Advisor / Service Writer Full-Time

Be the Connection Between Customers and Service Excellence

The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team.

If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.

Why Choose Hertrich?

• Family-owned and operated dealership group

• 24 dealerships | 18 automotive brands | 15 collision centers
• Strong community involvement, supporting 90+ local organizations
• Long-term stability with room to grow

What We Offer:

• Extremely competitive salary
• Clear pathways into success and career advancement
• Medical, Dental, Vision, Life & Disability insurance
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee vehicle purchase discounts

What You'll Do:

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, and timelines clearly
• Coordinate repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

What We're Looking For:

• Customer-focused, energetic, and team-oriented attitude
• Prior customer service and/or sales experience required (automotive experience is a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Comfortable using computers and learning dealership software
• High School Diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean driving record

Join a Company That Puts People First

At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected,

community-focused dealership group, we want to hear from you.

Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.