Senior Automotive Service Advisor to Service Manager

HERTRICH Family of Automobile Dealerships; Seaford (DE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision & Life Ins. (B

Short- and Long-Term Disability

Paid vacation, holidays, and personal

401(k) with employer match

Employee vehicle purchase discounts

Job summary

HERTRICH Family of Automobile Dealerships is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join our fast-paced service team. You will guide customers from check-in to completion and collaborate with technicians to maintain high standards of quality and customer satisfaction.

The role offers growth opportunities within a respected, family-owned dealership group, a comprehensive benefits package, and a culture focused on performance and excellence.

Qualifications

• 2-3 years experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales / up-selling

Communication

Organization

Follow-through

Computers

Dealership software systems

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

HERTRICH Family of Automobile Dealerships is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join our fast-paced service team. You will guide customers from check-in to completion and collaborate with technicians to maintain high standards of quality and customer satisfaction.

The role offers growth opportunities within a respected, family-owned dealership group, a comprehensive benefits package, and a culture focused on performance and excellence.