Automotive Service Advisor & Writer — Growth & Bonuses

The Hertrich Family of Automobile Dealerships; Easton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Extremely competitive salary

Medical, dental, vision, life & AD

Paid vacation, holidays, personal days

401(k) with employer match

Employee vehicle purchase discounts

Job summary

The Hertrich Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer to join the service team in Maryland. This full-time position acts as the bridge between customers and service excellence, greeting customers, scheduling appointments, and communicating repair needs with technicians.

Ideal candidates have customer service or sales experience, strong communication skills in English, with Spanish bilingual ability preferred, and a high school diploma or GED.

Qualifications

• Customer-focused, energetic, and team-oriented attitude.
• Prior customer service and/or sales experience required (automotive experience is a plus).
• Strong communication skills (English required; Spanish bilingual preferred).
• Comfortable using computers and learning dealership software.
• High School Diploma or GED required.
• Flexible schedule, including evenings and Saturdays.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, and timelines clearly
• Coordinate repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

Skills

Customer service

Sales experience

Communication

Team player

Spanish bilingual

Education

High School Diploma or GED

Tools

Dealership software

Job description

The Hertrich Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer to join the service team in Maryland. This full-time position acts as the bridge between customers and service excellence, greeting customers, scheduling appointments, and communicating repair needs with technicians.

Ideal candidates have customer service or sales experience, strong communication skills in English, with Spanish bilingual ability preferred, and a high school diploma or GED.