Senior Automotive Service Advisor & Growth Lead

HERTRICH Family of Automobile Dealerships; Saint Georges Heights (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary with performanceop

Medical, Dental, Vision & Life 보험

Job summary

Hertrich Family of Automobile Dealerships in Delaware is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join our fast-paced service department.

You will greet customers, schedule work, present estimates, coordinate with technicians, and help manage daily service operations. We offer competitive pay, health benefits, 401(k) with match, paid time off, and opportunities for career advancement within our multi-brand dealer group.

Qualifications

• 2-3 years experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales/up-selling

Communication

Organization

Dealership software

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

Hertrich Family of Automobile Dealerships in Delaware is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join our fast-paced service department.

You will greet customers, schedule work, present estimates, coordinate with technicians, and help manage daily service operations. We offer competitive pay, health benefits, 401(k) with match, paid time off, and opportunities for career advancement within our multi-brand dealer group.