Automotive Service Advisor - Fast-Paced, Customer-Focused

Group 1 Automotive; Kansas City (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Group 1 Automotive is seeking an experienced Service Advisor for our Kansas City-area dealerships to serve as the primary link between customers and the service department. You will guide customers from check-in to service completion, delivering clear communication and accurate estimates.

The ideal candidate has strong automotive knowledge, excellent communication, and a proven ability to upsell maintenance and repairs.

Qualifications

• High school diploma or equivalent required.
• Automotive training or certifications are a plus.
• Prior experience in a dealership or automotive service environment preferred.
• Excellent customer service and communication skills.
• Proven ability to upsell maintenance and repairs based on vehicle needs.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience.
• Create accurate, transparent repair orders with detailed cost and time estimates.
• Serve as the primary liaison between customers, technicians, and parts teams.
• Provide timely updates and clear communication throughout the repair process.
• Review inspections and confidently recommend maintenance and repair services.
• Maintain strong product, warranty, and service knowledge.
• Accurately document customer interactions and service details in the system.

Skills

Customer service

Communication

Upselling

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Job description

Group 1 Automotive is seeking an experienced Service Advisor for our Kansas City-area dealerships to serve as the primary link between customers and the service department. You will guide customers from check-in to service completion, delivering clear communication and accurate estimates.

The ideal candidate has strong automotive knowledge, excellent communication, and a proven ability to upsell maintenance and repairs.