Automotive Service Advisor & Estimates Specialist

Automotive Alley, Inc.; Town of Arcade (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Paid time off

Training & development

Wellness resources

Job summary

Automotive Alley, Inc. is seeking a Service Advisor to build loyal clientele by fostering strong relationships and relaying technician findings to clients clearly. The role ensures service is performed at the highest level.

Responsibilities include handling calls, scheduling, preparing estimates, and keeping clients informed of service progress and costs. The position emphasizes excellent customer service and teamwork within the shop.

Qualifications

• Strong communication & customer service skills required to interact with clients, employees and vendors.
• Excellent interpersonal and organizational abilities.
• Proficiency with computers and scheduling software.

Responsibilities

• Ensure clients receive prompt, courteous and effective service.
• Answer phones and schedule appointments with clients.
• Build thorough estimates for service and repairs based on technician findings.
• Prioritize required services and offer options when requested.
• Keep clients informed on completion time and costs.
• Ensure every client has a positive experience.
• Perform other duties as assigned by the department manager.

Skills

Communication

Customer service

Organizational skills

Job description

Automotive Alley, Inc. is seeking a Service Advisor to build loyal clientele by fostering strong relationships and relaying technician findings to clients clearly. The role ensures service is performed at the highest level.

Responsibilities include handling calls, scheduling, preparing estimates, and keeping clients informed of service progress and costs. The position emphasizes excellent customer service and teamwork within the shop.