Automotive Service Advisor — Build Trust & Drive Growth

Al's Certified Auto Repair; Augusta (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

IRA Retirement Plan

Paid Vacation

Six Paid Holidays

Employee Discounts

Training & Development

Professional work environment

Career growth

Locally owned

Job summary

Al's Certified Auto Repair is seeking an Automotive Service Advisor to be the face of our shop, greeting customers and guiding them through repair options. You will listen to concerns, explain technician recommendations, and help customers decide what to repair first with honesty and clear communication.

Ideal candidates bring strong customer service and sales experience, are organized, and enjoy working in a team to deliver an outstanding, trust-based customer experience.

Qualifications

• Experience in customer service or sales preferred.
• Ability to listen to customer concerns and explain repairs clearly.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers with professionalism and positive attitude.
• Listen to customer concerns and ask the right questions.
• Present technician recommendations clearly and honestly.
• Prepare accurate estimates and discuss repair options.
• Help customers prioritize repairs based on safety and budget.
• Keep customers informed throughout the repair process.
• Collaborate with technicians to deliver exceptional service.
• Build lasting customer relationships for repeat business and referrals.

Skills

Customer service

Communication

Relationship-building

Sales experience

Job description

Al's Certified Auto Repair is seeking an Automotive Service Advisor to be the face of our shop, greeting customers and guiding them through repair options. You will listen to concerns, explain technician recommendations, and help customers decide what to repair first with honesty and clear communication.

Ideal candidates bring strong customer service and sales experience, are organized, and enjoy working in a team to deliver an outstanding, trust-based customer experience.