Automotive Service Advisor - Customer Liaison & Estimates

Hyundai Motor America; Ogden (UT); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Résumé du poste

Young Automotive Group seeks a Service Advisor / Service Writer to initiate automotive services by diagnosing issues, developing estimates, and writing repair orders. You will liaise between customers and technicians, ensuring clear communication and customer satisfaction throughout the repair process.

The role requires strong interpersonal skills, automotive knowledge, and a passion for exceptional service.

Qualifications

• Two years related experience and/or training
• History of solid and successful employment with good references
• Proven track record of providing exceptional customer service
• Prior sales experience helpful
• Clean driving record
• Able to pass background check and drug screen

Responsabilités

• Schedules service appointments and obtains customer and vehicle data prior to arrival
• Writes up customer’s vehicle problems accurately and clearly on repair orders
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Refers to service history
• Inspects vehicle and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Keeps service department forms - menus and pricing guides up-to-date
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process

Connaissances

Customer service

Communication

Sales experience

Background check

Formation

High School

Description du poste

Young Automotive Group seeks a Service Advisor / Service Writer to initiate automotive services by diagnosing issues, developing estimates, and writing repair orders. You will liaise between customers and technicians, ensuring clear communication and customer satisfaction throughout the repair process.

The role requires strong interpersonal skills, automotive knowledge, and a passion for exceptional service.