Automotive Service Advisor — Customer Champion & Estimates

Family Toyota of Burleson; Crowley (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking an experienced Service Advisor to act as the main point of contact for customers in the service department. You will greet guests, schedule appointments, and coordinate with service technicians to ensure timely, high-quality repairs.

The role emphasizes clear communication, accurate estimates, and maintaining customer satisfaction. A professional demeanor and commitment to excellence are essential to succeed in this position.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen to customers and translate repair needs to technicians.
• Willingness to upsell services with integrity.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Job description

Family Car Group is seeking an experienced Service Advisor to act as the main point of contact for customers in the service department. You will greet guests, schedule appointments, and coordinate with service technicians to ensure timely, high-quality repairs.

The role emphasizes clear communication, accurate estimates, and maintaining customer satisfaction. A professional demeanor and commitment to excellence are essential to succeed in this position.