Automotive Service Advisor: Estimates, Customer Care

QUIRK AUTOMOTIVE GROUP in; Manchester (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Quirk Auto Dealerships is seeking a Service Advisor to join a busy service department. You will greet customers, document concerns, and provide clear repair cost estimates while monitoring repair progress and communicating changes to customers.

A positive attitude and willingness to learn are essential in this fast-paced environment. The role emphasizes strong interpersonal skills, detailed explanations of charges, and adherence to safety policies.

Qualifications

• Excellent interpersonal and communication skills with a customer-first approach.
• Ability to manage time and prioritize tasks in a fast-paced service department.
• Positive attitude and strong willingness to learn new processes and products.
• Experience in retail/service environments is a plus but not required.

Responsibilities

• Greet customers in a friendly, timely manner.
• Explain charges and write Repair Orders clearly.
• Record vehicle walk-around findings and customer concerns.
• Provide complete, accurate written cost estimates for labor and parts.
• Monitor repair progress and update customers as needed.
• Communicate changes to estimates or timelines to customers.
• Advise customers on vehicle maintenance per manufacturer specs.
• Follow safety policies and report any incidents to a supervisor.

Skills

Customer service

Interpersonal skills

Time management

Willingness to learn

Education

High School Diploma or College Degree preferred

Job description

Quirk Auto Dealerships is seeking a Service Advisor to join a busy service department. You will greet customers, document concerns, and provide clear repair cost estimates while monitoring repair progress and communicating changes to customers.

A positive attitude and willingness to learn are essential in this fast-paced environment. The role emphasizes strong interpersonal skills, detailed explanations of charges, and adherence to safety policies.