Automotive Service Advisor — Elevate Customer Care & Repairs

quirk auto dealers; East Braintree (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships is seeking a Service Advisor to join our busy service department in Massachusetts. You will greet customers, write repair orders, document concerns, and provide clear, written cost estimates for labor and parts.

The role involves monitoring repair progress and communicating changes to customers while upholding safety policies. Applicants should have strong interpersonal skills, good computer proficiency, and the ability to manage time effectively.

Qualifications

• Greets customers in a timely, friendly manner.
• Writes repair orders and explains charges clearly.
• Documents customer concerns during vehicle walk-arounds.
• Provides complete and accurate labor/parts cost estimates.
• Keeps customers informed about changes to estimates or repair times.
• Maintains strong customer satisfaction and safety policies.

Responsibilities

• Assist service department in daily operations in a busy dealership.
• Explain estimates, charges and vehicle care per manufacturer specs.
• Track repair progress and communicate with customers as needed.

Skills

Customer greeting

Repair orders

Cost estimation

Walk-around documentation

Customer communication

Time management

Interpersonal skills

Computer skills

Education

High School Diploma or College Degree

Job description

Quirk Auto Dealerships is seeking a Service Advisor to join our busy service department in Massachusetts. You will greet customers, write repair orders, document concerns, and provide clear, written cost estimates for labor and parts.

The role involves monitoring repair progress and communicating changes to customers while upholding safety policies. Applicants should have strong interpersonal skills, good computer proficiency, and the ability to manage time effectively.