Automotive Service Advisor | Customer Care & Repairs

quirk auto dealers; Manchester (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401(k) plan

Short/Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Manchester, NH seeks a Service Advisor to join our busy service department. You will greet customers, write repair orders, document concerns, and provide accurate estimates while monitoring repair progress and communicating changes.

The ideal candidate has strong customer service and interpersonal skills, time-management abilities, and a positive attitude with a willingness to learn. This is an in-person, full-time role.

Qualifications

• Excellent interpersonal and customer service skills.
• Positive attitude and willingness to learn.
• Experience in managing and organizing work time and activities.
• Prior sales experience preferred but not required.

Responsibilities

• Greets customers in a timely, friendly manner.
• Writes Repair Orders and explains charges.
• Performs vehicle walk around and documents customer concerns.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks the progress of repair throughout the day and informs customers of changes.
• Maintains strong customer satisfaction.
• Advises customers on car care per manufacturer specifications.
• Follows all safety policies and reports accidents to a manager or supervisor.

Skills

Sales experience

Interpersonal skills

Customer service

Time management

Positive attitude

Education

High School Diploma

College Degree

Job description

Quirk Auto Dealerships in Manchester, NH seeks a Service Advisor to join our busy service department. You will greet customers, write repair orders, document concerns, and provide accurate estimates while monitoring repair progress and communicating changes.

The ideal candidate has strong customer service and interpersonal skills, time-management abilities, and a positive attitude with a willingness to learn. This is an in-person, full-time role.