Automotive Service Advisor Assistant - Customer-Focused

Paycom - ATS; Quincy (MA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health & Dental

Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Quincy, MA is seeking a Service Advisor Assistant to join our busy service department. This full-time, in-person role offers an opportunity to start a rewarding career with New England's leading dealership group. You will greet customers, document concerns, and help communicate repair details and estimates.

We value teamwork, customer service, and a positive attitude. Quirk provides benefits including health and dental coverage, a 401K plan, paid time off after

Qualifications

• Greets customers in a timely, friendly manner.
• Documents customer concerns.
• Clearly report all vehicle symptoms as described by customer.
• Checks progress of repairs throughout the day.
• Contacts customers regarding any changes in the estimate or time impacts.
• Maintains strong customer satisfaction.
• Explains completed work and charges to the customer.
• Follows all safety policies and reports accidents.

Responsibilities

• Greet customers promptly and professionally.
• Document customer concerns.
• Explain all completed work and charges to the customer.
• Check progress of repairs and update customers as needed.
• Notify customers about changes to estimates or timelines.
• Maintain high levels of customer satisfaction.
• Follow Quirk safety policies and report accidents to a supervisor.

Skills

Greets customers

Documentation of customer concerns

Report vehicle symptoms

Check progress of repairs

Notify customers on changes

Customer satisfaction

Explain work and charges

Adheres to safety policies

Job description

Quirk Auto Dealerships in Quincy, MA is seeking a Service Advisor Assistant to join our busy service department. This full-time, in-person role offers an opportunity to start a rewarding career with New England's leading dealership group. You will greet customers, document concerns, and help communicate repair details and estimates.

We value teamwork, customer service, and a positive attitude. Quirk provides benefits including health and dental coverage, a 401K plan, paid time off after