Automotive Service Advisor — Elevate Customer Experience

QUIRK AUTOMOTIVE GROUP in; Quincy (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation

Job summary

Quirk Auto Dealerships in Massachusetts is seeking a Service Advisor to join a busy service department. You will greet customers, document concerns, and write repair orders with clear cost estimates for labor and parts.

The role focuses on customer communication, tracking repair progress, and advising customers on vehicle care per manufacturer specifications. A positive attitude and willingness to learn are essential.

Qualifications

• Excellent interpersonal skills.
• Prior sales experience preferred but not required.
• High School Diploma or College Degree preferred but not required.
• Experience in managing and organizing work time and work-related activities.
• Must demonstrate a positive attitude and strong willingness to learn.

Responsibilities

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Skills

Interpersonal skills

Sales experience (preferred)

Education

High School Diploma or College Degree preferred but not required

Job description

Quirk Auto Dealerships in Massachusetts is seeking a Service Advisor to join a busy service department. You will greet customers, document concerns, and write repair orders with clear cost estimates for labor and parts.

The role focuses on customer communication, tracking repair progress, and advising customers on vehicle care per manufacturer specifications. A positive attitude and willingness to learn are essential.