Auto Service Advisor: Elevate Customer Care & Repairs

Quirk Auto Dealers; Braintree (MA); On-site; USD 60,000 - 1,000,000; Full time

Benefits offered by this job

Health

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Basic Life Insurance & AD&D

Job summary

Quirk Auto Dealerships is seeking a Service Advisor to join its active service department in a busy New England dealership group. This role focuses on greeting customers, writing repair orders, explaining charges, and documenting concerns during vehicle inspections.

You will provide accurate labor and parts estimates, track repair progress, and keep customers informed of any changes to costs or timelines while promoting excellent customer service and adherence to safety procedures.

Qualifications

• Greets customers in a timely, friendly manner.
• Writing Repair Orders and explaining charges.
• Performing vehicle walk around and documentation of customer concerns.
• Provides a complete and accurate written cost estimate for labor and parts.
• Check the progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or time impacts.
• Maintains strong customer satisfaction.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications.
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Responsibilities

• Greet customers in a timely, friendly manner.
• Write repair orders and explain charges to customers.
• Perform vehicle walk around and document customer concerns.
• Provide complete and accurate written cost estimates for labor and parts.
• Monitor repair progress throughout the day.
• Notify customers about changes to estimates or timing.
• Maintain high levels of customer satisfaction.
• Advise customers on car care per manufacturer specifications.
• Follow safety policies and report accidents as required.

Skills

Greet customers

Repair orders

Walkaround inspection

Cost estimates

Communicate with customers

Customer satisfaction

Safety policies

Job description

Quirk Auto Dealerships is seeking a Service Advisor to join its active service department in a busy New England dealership group. This role focuses on greeting customers, writing repair orders, explaining charges, and documenting concerns during vehicle inspections.

You will provide accurate labor and parts estimates, track repair progress, and keep customers informed of any changes to costs or timelines while promoting excellent customer service and adherence to safety procedures.