Automotive Service Advisor - Customer Care & Estimates

Lexus of Merrillville; Orland Park (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Benefits package

Paid training

Opportunities for advancement

Supportive team environment

Employee discounts

401k with match

Job summary

Kowalis Auto Group is seeking a motivated Service Advisor to join our team. You will greet customers, listen to vehicle concerns, and document repair needs while explaining estimates and timelines.

The role emphasizes clear communication, accurate documentation, and collaboration with technicians to ensure quality repairs. Prior service-advisor experience and excellent customer service skills are preferred.

Qualifications

• Experience as a service advisor in automotive settings preferred.
• Excellent customer service and communication skills required.
• Strong organizational abilities and attention to detail.
• Ability to thrive in a fast-paced environment and maintain professionalism.
• Clear explanation of automotive services to customers is essential.

Responsibilities

• Greet customers and provide a friendly, professional experience.
• Listen to concerns and document repair needs accurately.
• Recommend maintenance and repairs as needed.
• Prepare and explain estimates, invoices, and repair orders.
• Communicate repair timelines and updates to customers.
• Coordinate with technicians to ensure proper and efficient work.
• Maintain customer relationships and follow up after service.
• Support achievement of customer satisfaction, sales, and productivity goals.

Skills

Automotive service experience

Customer service

Communication

Organization

Fast-paced environment

Professional demeanor

Basic automotive knowledge

Explain services clearly

Job description

Kowalis Auto Group is seeking a motivated Service Advisor to join our team. You will greet customers, listen to vehicle concerns, and document repair needs while explaining estimates and timelines.

The role emphasizes clear communication, accurate documentation, and collaboration with technicians to ensure quality repairs. Prior service-advisor experience and excellent customer service skills are preferred.