Automotive Service Advisor: Elevate Customer Care & Repairs

QUIRK AUTOMOTIVE GROUP in; Braintree (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Paid sick time after 90 days

Vacation after 1 year

Life Insurance

AD&D policy

Job summary

Quirk Auto Dealerships in Braintree, MA is seeking a Service Advisor to join our busy service department. The role involves greeting customers, documenting concerns, and writing accurate labor and parts estimates for repairs.

You will monitor repair progress, communicate any changes in estimates or timelines, and advise customers on maintenance per manufacturer specs. A focus on safety and customer satisfaction is essential.

Qualifications

• Experience greeting customers and handling inquiries.
• Ability to write and explain labor and parts charges on repair orders.
• Strong communication and organizational skills.
• Basic computer proficiency.
• Commitment to following safety policies.

Responsibilities

• Greet customers promptly and courteously.
• Write repair orders and explain charges.
• Walk around vehicles and document concerns.
• Provide written cost estimates for labor and parts.
• Monitor repair progress and update customers.
• Notify customers of changes in estimates or timelines.
• Maintain high customer satisfaction.
• Advise customers on vehicle maintenance per manufacturer specs.
• Follow safety policies and report accidents.

Skills

Greet customers

Repair orders

Cost estimates

Walkaround notes

Progress updates

Customer contact

Safety policy

Interpersonal skills

Willingness to learn

Computer skills

Sales experience

Time management

Education

High School Diploma

College Degree preferred

Tools

None

Job description

Quirk Auto Dealerships in Braintree, MA is seeking a Service Advisor to join our busy service department. The role involves greeting customers, documenting concerns, and writing accurate labor and parts estimates for repairs.

You will monitor repair progress, communicate any changes in estimates or timelines, and advise customers on maintenance per manufacturer specs. A focus on safety and customer satisfaction is essential.