Automotive Service Advisor — Elevate Guest Experience

Asbury Automotive Group; Jacksonville (FL); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Job summary

Asbury Automotive Group in Jacksonville seeks a Service Advisor to greet customers, gather vehicle information and present maintenance options in line with manufacturer specs. The role emphasizes customer service, sales, and scheduling while maintaining CSI goals.

You will advise on care, provide accurate estimates, coordinate with technicians, and ensure timely communication. Prior automotive service advisor experience is preferred; a valid license is required.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Must have valid driver's license.
• Must be at least 18 years old.
• Must be able to pass pre-employment screening.

Responsibilities

• Greet customers and obtain vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits and increased CSI.

Skills

Customer service

Communication

Driver's license

Pre-employment screening

Job description

Asbury Automotive Group in Jacksonville seeks a Service Advisor to greet customers, gather vehicle information and present maintenance options in line with manufacturer specs. The role emphasizes customer service, sales, and scheduling while maintaining CSI goals.

You will advise on care, provide accurate estimates, coordinate with technicians, and ensure timely communication. Prior automotive service advisor experience is preferred; a valid license is required.