Automotive Service Advisor — Elevate Customer Experience

ADP, Inc.; Tullahoma (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Russell Barnett Kia in Tullahoma, TN seeks a full-time Service Advisor with strong customer service skills to greet customers, listen to concerns, prepare repair orders and quote costs. The role requires communicating with customers about maintenance and repairs, coordinating with technicians, and ensuring accurate documentation and timely updates throughout the service process.

Experience is not required; on-the-job training available, with emphasis on friendly, professional customer

Qualifications

• Customer service skills required- willing to train the right person for the job!
• Prior automotive service writing experience is preferred, but not required.

Responsibilities

• Greet customers and obtain vehicle information.
• Listen to descriptions of problems or services needed and prepare repair orders.
• Explain costs and work performed to customers and obtain authorization.
• Coordinate with technicians and ensure accurate documentation.
• Maintain professional appearance and uphold customer satisfaction standards.

Skills

Customer service

Job description

Russell Barnett Kia in Tullahoma, TN seeks a full-time Service Advisor with strong customer service skills to greet customers, listen to concerns, prepare repair orders and quote costs. The role requires communicating with customers about maintenance and repairs, coordinating with technicians, and ensuring accurate documentation and timely updates throughout the service process.

Experience is not required; on-the-job training available, with emphasis on friendly, professional customer