Automotive Service Advisor – Elevate Customer Experience

Rountreemooreford; Lake City, Northern (FL, KY); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Rountree Moore Kia in Lake City is seeking a Service Advisor to greet customers, provide timely service, and promote additional services. The role emphasizes strong communication and a customer-first approach within a fast-growing dealer group.

Compensation aligns with a pay range noted by the employer; relocation or sign-on bonuses may be available, with comprehensive benefits and ongoing training. Join a team focused on integrity and teamwork in automotive retail.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Met or exceeds goals for add-on sales.
• Met or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Skills

Customer service

Communication skills

Sales ability

Attention to detail

Job description

Rountree Moore Kia in Lake City is seeking a Service Advisor to greet customers, provide timely service, and promote additional services. The role emphasizes strong communication and a customer-first approach within a fast-growing dealer group.

Compensation aligns with a pay range noted by the employer; relocation or sign-on bonuses may be available, with comprehensive benefits and ongoing training. Join a team focused on integrity and teamwork in automotive retail.