Automotive Service Advisor — Elevate Customer Experience

Shottenkirk Nissan Katy; Katy (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Shottenkirk Nissan Katy is seeking a Service Advisor to welcome customers, listen to needs, and schedule appointments for maintenance and repairs. The role involves communicating vehicle symptoms, preparing estimates for labor and parts, and coordinating loaners/insurance verification as needed.

The successful candidate will excel in customer satisfaction, maintain professional integrity, and demonstrate energy and adaptability while supporting a growing automotive group with multiple locations.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality; strong desire for long-term career growth.
• Demonstrates personal and professional integrity.
• Proficient computer skills; willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

Energetic personality

Long-term career mindset

Integrity

Computer skills

Willingness to learn

Job description

Shottenkirk Nissan Katy is seeking a Service Advisor to welcome customers, listen to needs, and schedule appointments for maintenance and repairs. The role involves communicating vehicle symptoms, preparing estimates for labor and parts, and coordinating loaners/insurance verification as needed.

The successful candidate will excel in customer satisfaction, maintain professional integrity, and demonstrate energy and adaptability while supporting a growing automotive group with multiple locations.