Automotive Service Advisor - Great Benefits & Growth

Twin City Dealerships; Alcoa (TN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Generous PTO

401(k) Contributions

Health Insurance

Vision and Dental Insurance

Disability Insurance

Life Insurance & Cancer Policies

Family Day at Dollywood

Annual Cruise Contest

Community Support: We actively give to

Partnership with Tennessee Center of  

Saturday Lunches

Job summary

Twin City Dealerships in Tennessee is seeking a personable Service Advisor to greet customers, listen to needs, and schedule repairs. You will verify insurance, set up loaner cars, and prepare estimates.

The role emphasizes accuracy, clear communication, and follow-up with customers throughout the day. Candidates should have automotive knowledge, basic computer skills, and a desire for a long-term career in a growing dealership.

Qualifications

• Strong interpersonal skills and a customer-focused approach.
• Solid understanding of automobile systems and maintenance terminology.
• Ability to diagnose basic vehicle concerns and communicate findings.
• Proficiency with computers and common dealership software.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Automotive knowledge

Problem solving

Computer skills

Team player

Positive attitude

Education

High school diploma or equivalent

Job description

Twin City Dealerships in Tennessee is seeking a personable Service Advisor to greet customers, listen to needs, and schedule repairs. You will verify insurance, set up loaner cars, and prepare estimates.

The role emphasizes accuracy, clear communication, and follow-up with customers throughout the day. Candidates should have automotive knowledge, basic computer skills, and a desire for a long-term career in a growing dealership.