Dynamic Auto Service Advisor – Elevate Customer Experience

Thehyundaistore; Alexandria (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(K) Savings Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Opportunities for advancement

Job summary

Kerry Automotive Group in Kentucky is seeking a Service Advisor to guide customers through the service process, assess repair needs, and ensure a positive experience. You will help customers understand service options, communicate timelines, and document the service requests to support efficient operations.

You will monitor the progress of vehicles, update customers regularly, and collaborate with technicians to ensure timely completion while upholding ethical standards and a professional image

Qualifications

• Experience in customer-facing roles preferred.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication skills with customers and team members.

Responsibilities

• Meet with customers and determine their service needs for repair or maintenance.
• Increase customer satisfaction by building strong customer relations.
• Maintain the company’s standards for ethical business practices and professional image.
• Monitor the progress of each vehicle and update customers frequently.
• Support technicians and manage parts ordering and job completion times.

Skills

Customer service

Multitasking

Problem solving

Communication

Computer literacy

Tools

CRM software

Office suite

Job description

Kerry Automotive Group in Kentucky is seeking a Service Advisor to guide customers through the service process, assess repair needs, and ensure a positive experience. You will help customers understand service options, communicate timelines, and document the service requests to support efficient operations.

You will monitor the progress of vehicles, update customers regularly, and collaborate with technicians to ensure timely completion while upholding ethical standards and a professional image