Kia- Service Advisor

ADP, Inc.; Tullahoma (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Russell Barnett Kia in Tullahoma, TN seeks a full-time Service Advisor with strong customer service skills to greet customers, listen to concerns, prepare repair orders and quote costs. The role requires communicating with customers about maintenance and repairs, coordinating with technicians, and ensuring accurate documentation and timely updates throughout the service process.

Experience is not required; on-the-job training available, with emphasis on friendly, professional customer

Qualifications

• Customer service skills required- willing to train the right person for the job!
• Prior automotive service writing experience is preferred, but not required.

Responsibilities

• Greet customers and obtain vehicle information.
• Listen to descriptions of problems or services needed and prepare repair orders.
• Explain costs and work performed to customers and obtain authorization.
• Coordinate with technicians and ensure accurate documentation.
• Maintain professional appearance and uphold customer satisfaction standards.

Skills

Customer service

Job description

Russell Barnett Kia is looking to hire someone with excellent customer service skills for a full time service advisor role!

Job Title: Service Advisor

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Prior automotive service writing experience is preferred, but not required.
• Customer service skills required- willing to train the right person for the job!

Certificates, Licenses, Registrations

• Valid Driver's License
• Pass a pre-employment drug screening

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Compensation: