Automotive Service Advisor: Elevate Customer Experience

Frank Leta Automotive Group; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Training opportunities

Paid vacation

Health insurance with HSA

Job summary

Frank Leta Automotive Group in Springfield, MO is seeking a Service Advisor to be the first point of contact in the service lane. You will greet customers, explain repair processes, and coordinate technician scheduling to ensure a smooth, professional experience.

You will own the customer journey from drop-off to pickup, deliver concierge service for owner inquiries, and contribute to building lasting relationships through excellent communication and a positive environment.

Qualifications

• Strong organizational and communication skills.
• Experience in managing others.
• Effective time management.
• Excellent customer service communication.
• Professional appearance and demeanor.
• Valid driver's license with clean record.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous, effective service.
• Own the customer's experience by adding value and completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries, whether by phone or in person.
• Ensure daily technician time is efficiently allocated to service customers.
• Distribute work between technicians to optimize throughput.

Skills

Organizational skills

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Job description

Frank Leta Automotive Group in Springfield, MO is seeking a Service Advisor to be the first point of contact in the service lane. You will greet customers, explain repair processes, and coordinate technician scheduling to ensure a smooth, professional experience.

You will own the customer journey from drop-off to pickup, deliver concierge service for owner inquiries, and contribute to building lasting relationships through excellent communication and a positive environment.