Automotive Service Advisor

Dime Down; Springfield, Northern (MO, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Work-life balance

Professional environment

Training & growth

Paid time off

Family leave

Education reimbursement

Health insurance with HSA

Life insurance

Disability insurance

401K match

Medical, dental, vision

Vehicle purchase discounts

Job summary

Frank Leta Service Advisors are the first contact for customers in the service lane, greeting vehicle owners and explaining repair processes.

They coordinate technicians' schedules and ensure a courteous, efficient service experience to foster lasting customer relationships.

Qualifications

• Must be organized and friendly with customers.
• Ability to manage others and coordinate tasks.
• Excellent time management and multitasking.
• Strong communication and customer service skills.
• Professional appearance and clean driving record.

Responsibilities

• Oversee flow of the Drive Lane and ensure prompt, courteous service.
• Own the customer experience and support dealership impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is allocated to service customers efficiently.
• Distribute work between technicians to optimize throughput.

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Job description

Description

Frank Leta Service Advisor owns our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. At Frank Leta, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Frank Leta is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What we offer

• Work/ life Balance
• Positive & Professional Work environment
• Extensive training and growth opportunities
• Up to 4 weeks paid vacation and paid holidays
• Paid maternity and paternity leave
Education reimbursement
• Flexible health insurance with HSA company contribution
• Paid life insurance, short and long term disability
• 401K match
• Medical/dental/vision benefits
• Employee discounted Vehicle purchase programs

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record