Automotive Service Advisor: Elevate Customer Experience

Carlock Automotive; Murfreesboro (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plans

Paid Holidays

Job summary

Carlock Automotive is seeking an Express Service Advisor to excel in customer service, greet guests, schedule appointments, and act as the liaison between customers and service technicians. The role focuses on ensuring guests feel welcome and confident their needs are met.

The ideal candidate will translate repair needs to techs, upsell services with integrity, provide accurate estimates, and maintain CSI scores while guiding customers through repairs and warranties.

Qualifications

• Greeting guests promptly and courteously.
• Translate repair needs to technicians clearly.
• Upsell services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.

Responsibilities

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Customer service

Communication

Appointment scheduling

Liaison with techs

Job description

Carlock Automotive is seeking an Express Service Advisor to excel in customer service, greet guests, schedule appointments, and act as the liaison between customers and service technicians. The role focuses on ensuring guests feel welcome and confident their needs are met.

The ideal candidate will translate repair needs to techs, upsell services with integrity, provide accurate estimates, and maintain CSI scores while guiding customers through repairs and warranties.