Automotive Service Advisor

Frank-Leta-Acura-of-Springfield; Springfield (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Positive & Professional Work enviro n

Extensive training and growth

Up to 4 weeks paid vacation and paidH:

Paid maternity and paternity leave

Education reimbursement

Flexible health insurance with HSA

Paid life insurance, short and long‑ty

401K match

Medical/dental/vision benefits

Employee discounted vehicle purchase

Job summary

Frank Leta Automotive Group seeks a Service Advisor to own the customer experience in the service lane, from greeting owners to explaining repairs. You will coordinate with technicians, manage the flow of service, and ensure timely, courteous interactions to build lasting customer relationships.

We offer extensive training and growth opportunities, comprehensive benefits, and a supportive work environment designed to reward hard work and motivate staff.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, phone or in person, to assure the customer does not get mishandled.
• Ensure daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Clean driving record

Job description

Description

Frank Leta Service Advisor owns our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. At Frank Leta, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Frank Leta is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What we offer

• Work/ life Balance
• Positive & Professional Work environment
• Extensive training and growth opportunities
• Up to 4 weeks paid vacation and paid holidays
• Paid maternity and paternity leave
• Education reimbursement
• Flexible health insurance with HSA company contribution
• Paid life insurance, short and long term disability
• 401K match
• Medical/dental/vision benefits
• Employee discounted Vehicle purchase programs

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record