Automotive Service Advisor: Elevate Customer Experience

Family Car Group; Shreveport (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount

Job summary

Family Car Group seeks a Service Advisor to serve as the primary contact for customers in our automotive service department. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met and expectations are exceeded.

You will provide repair estimates, communicate progress, upsell services, manage warranties, review costs with customers, and maintain CSI scores per dealership standards.

Qualifications

• Customer service expertise required for automotive service environment.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Family Car Group seeks a Service Advisor to serve as the primary contact for customers in our automotive service department. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met and expectations are exceeded.

You will provide repair estimates, communicate progress, upsell services, manage warranties, review costs with customers, and maintain CSI scores per dealership standards.