Automotive Service Advisor | Customer Care & Repair Coordination

Quirk Automotive Group; Marshfield (MA); On-site; USD 60,000 - 1,000,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Long-Term Disability

Life Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Kia Marshfield in Marshfield, MA is seeking a Service Advisor to join our busy service department. You will greet customers, document concerns, and write repair orders while providing accurate cost estimates for labor and parts.

This full-time role requires strong communication, computer skills and a team attitude. Quirk Auto Dealerships offers benefits and growth within a respected New England dealer group.

Qualifications

• Greets customers in a timely, friendly manner.
• Writes repair orders and explains charges.
• Performs vehicle walk around and documents concerns.
• Provides written cost estimates for labor and parts.
• Checks progress of repair and communicates changes to customers.
• Maintains strong customer satisfaction and safety awareness.
• Advises customers on vehicle care per manufacturer specs.

Responsibilities

• Greets customers in a timely, friendly manner and collects information.
• Writes repair orders and explains charges to customers.
• Performs vehicle walk around and documents customer concerns.
• Provides complete and accurate written cost estimates for labor and parts.
• Monitors repair progress and communicates changes to customers.

Skills

Customer greeting

Repair order writing

Walk-around inspection

Labor/parts estimate

Track repair progress

Customer communication

Safety compliance

Sales experience

Interpersonal skills

Computer skills

Education

High School Diploma or College Degree preferred

Job description

Quirk Kia Marshfield in Marshfield, MA is seeking a Service Advisor to join our busy service department. You will greet customers, document concerns, and write repair orders while providing accurate cost estimates for labor and parts.

This full-time role requires strong communication, computer skills and a team attitude. Quirk Auto Dealerships offers benefits and growth within a respected New England dealer group.