Automotive Service Advisor - Customer Experience + Growth

OPEN ROAD AUTO GROUP; Bridgewater (MA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Performance incentives

Health benefits

Paid time off

Training & development

Vehicle discounts

Team environment

Career advancement

Job summary

OPEN ROAD AUTO GROUP in Massachusetts is seeking an Automotive Service Advisor to connect customers with the service department and ensure an outstanding service experience. You will greet customers, assess service needs, and communicate repair recommendations while coordinating with technicians.

The role emphasizes strong communication, multitasking, and a customer-first mindset. The position offers competitive pay, incentives, and benefits within a growing dealership group.

Qualifications

• Previous automotive service advisor, customer service, or sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Greet customers and assess vehicle service needs.
• Schedule service appointments and maintain workflow efficiency.
• Prepare accurate repair orders and service estimates.
• Communicate recommended repairs and maintenance services.
• Coordinate with technicians to ensure timely vehicle completion.
• Keep customers informed throughout the repair process.
• Review completed repairs and explain services performed.
• Build lasting customer relationships through exceptional service.

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

Dealership management systems

Job description

OPEN ROAD AUTO GROUP in Massachusetts is seeking an Automotive Service Advisor to connect customers with the service department and ensure an outstanding service experience. You will greet customers, assess service needs, and communicate repair recommendations while coordinating with technicians.

The role emphasizes strong communication, multitasking, and a customer-first mindset. The position offers competitive pay, incentives, and benefits within a growing dealership group.