Automotive Service Advisor - Elevate Customer Experience

Group 1 Automotive; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Automotive is seeking an Automotive Service Advisor to join our South Austin service team. You will be the primary contact for customers, document service needs, and guide maintenance recommendations to keep vehicles safe and reliable.

Excellent communication and a friendly, professional presence are essential. Responsibilities include coordinating with technicians, clearly conveying costs and timelines, and building lasting relationships to drive satisfaction and repeat business across

Qualifications

• Previous Automotive Service Advisor experience required.
• Previous dealership experience strongly preferred.
• Excellent customer service, communication, and relationship-building skills.
• Strong sales aptitude with the ability to recommend maintenance and repairs.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to multitask in a fast-paced environment.
• High School Diploma or equivalent required.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally, ensuring an outstanding service experience.
• Listen to customer concerns and document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Communicate repair recommendations, costs, and timelines clearly and effectively.
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat and referral business.
• Consistently meet or exceed customer satisfaction and sales performance goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.

Skills

Customer service

Communication

Relationship-building

Sales aptitude

Education

High School Diploma or equivalent

Job description

Group 1 Automotive is seeking an Automotive Service Advisor to join our South Austin service team. You will be the primary contact for customers, document service needs, and guide maintenance recommendations to keep vehicles safe and reliable.

Excellent communication and a friendly, professional presence are essential. Responsibilities include coordinating with technicians, clearly conveying costs and timelines, and building lasting relationships to drive satisfaction and repeat business across