Automotive Service Advisor — Elevate Customer Experience

Grubbs Acura; Grapevine (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Grubbs Family of Dealerships is seeking a Client Service Advisor to be the face of our service department in the Dallas–Fort Worth area. You’ll build trust with guests, present needed services with integrity, and drive a superior customer experience on every repair order.

This high-accountability role requires strong production, an honest sales approach, and the delivery of accurate estimates, timelines, and proactive status updates from drop-off to delivery.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to explain technical work in terms customers understand.
• Integrity-first approach to recommending and selling service.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet service customers promptly and conduct a thorough, professional walk-around and write-up.
• Listen carefully to customer concerns and document them clearly so the technician can diagnose accurately the first time.
• Present recommended and declined services with honesty, clarity, and supporting evidence — never overselling, never underselling.
• Provide accurate estimates, realistic timelines, and proactive status updates throughout the visit — no customer ever wonders where their car is.
• Coordinate tightly with technicians and parts to keep work moving and promise times accurate.
• Drive customer-pay sales, hours per RO, and effective labor rate while protecting CSI.
• Handle concerns and tough conversations calmly, owning the problem until it’s resolved.
• Follow up after every visit to confirm complete satisfaction and earn the next one.

Skills

Communication skills

Relationship building

Explain tech work to customers

Integrity-first approach

Valid driver’s license

Tools

DMS/CRM software

Job description

Grubbs Family of Dealerships is seeking a Client Service Advisor to be the face of our service department in the Dallas–Fort Worth area. You’ll build trust with guests, present needed services with integrity, and drive a superior customer experience on every repair order.

This high-accountability role requires strong production, an honest sales approach, and the delivery of accurate estimates, timelines, and proactive status updates from drop-off to delivery.