Automotive Service Advisor: Elevate Customer Experience

Auto Dealership VII, LLC; Libertyville (IL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Health insurance

Employee discounts

Job summary

AutoNation is seeking a Service Advisor in Libertyville, IL to bridge between service technicians and customers. You will explain technician recommendations clearly and identify up-sell opportunities to keep vehicles safe.

You’ll greet customers, set appointments, and help plan ongoing maintenance using consultative selling and strong product knowledge to drive loyalty and satisfaction.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to meet sales goals.
• Willingness to use technology.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Explain the Service Technician's recommendations to customers.
• Greet customers when they arrive.
• Produce repair orders with cost and time estimates.
• Coordinate with technicians and parts staff for timely work.
• Follow up with customers on status and satisfaction.

Skills

Customer service

Communication

Sales experience

Interpersonal skills

Organizational skills

Automotive knowledge

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in Libertyville, IL to bridge between service technicians and customers. You will explain technician recommendations clearly and identify up-sell opportunities to keep vehicles safe.

You’ll greet customers, set appointments, and help plan ongoing maintenance using consultative selling and strong product knowledge to drive loyalty and satisfaction.