Automotive Service Advisor: Customer Experience & Sales

AutoNation; United States; On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Associate purchase and discounts

YouDecide discounts

DRV PNK cancer charity involvement

Job summary

AutoNation, one of the largest automotive retailers in the United States, seeks a Service Advisor to bridge between service technicians and customers. You will explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe and customers satisfied.

You will set appointments, greet customers, assess needs via walk-arounds and tests, and communicate status to customers.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience required.
• Ability to set and achieve targeted goals.
• Sales experience preferred but not required.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and clean driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner on arrival.
• Determine vehicle needs based on information, walk-arounds, inspections and test drives.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with cost and time estimates, transparently.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on vehicle status as preferred.
• Follow up to ensure customer satisfaction.
• Gain product knowledge to help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Goal setting

Sales experience

Communication skills

Follow-up with customers

Technology literacy

Driver's license

Education

High school diploma or equivalent

Job description

AutoNation, one of the largest automotive retailers in the United States, seeks a Service Advisor to bridge between service technicians and customers. You will explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe and customers satisfied.

You will set appointments, greet customers, assess needs via walk-arounds and tests, and communicate status to customers.