Automotive Service Advisor: Elevate Customer Experience

Toyota; Dartmouth (MA); Presencial; USD 45.000 - 65.000; Tempo integral

Resumo da vaga

Toyota of Dartmouth is seeking a motivated Service Advisor to join our busy service department. You will greet customers, listen to concerns, document needs, and communicate with technicians to ensure timely repairs and accurate estimates.

The role focuses on delivering an exceptional customer experience, building long-term relationships, and achieving department targets. Prior Toyota or automotive brand experience is a plus, and a valid driver's license is required.

Qualificações

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced dealership.
• Experience with dealership management systems is a plus.
• Valid driver's license.

Responsabilidades

• Greet customers professionally and provide an outstanding service experience.
• Listen to customer concerns and document vehicle service needs.
• Recommend maintenance and repair services based on manufacturer guidelines.
• Explain services, pricing, and repair timelines to customers.
• Prepare accurate repair orders and estimates and follow up with customers.

Conhecimentos

Customer service

Communication

Multitasking

Organizational skills

Ferramentas

DMS software

Descrição da vaga

Toyota of Dartmouth is seeking a motivated Service Advisor to join our busy service department. You will greet customers, listen to concerns, document needs, and communicate with technicians to ensure timely repairs and accurate estimates.

The role focuses on delivering an exceptional customer experience, building long-term relationships, and achieving department targets. Prior Toyota or automotive brand experience is a plus, and a valid driver's license is required.