Automotive Service Advisor - Customer Experience

Toyota Of Santa Maria; Santa Maria (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Toyota Of Santa Maria is seeking a proactive Service Advisor to serve as the main liaison between customers and our technicians. You will guide clients through service options, explain recommendations clearly, and coordinate appointments and estimates to ensure a smooth, satisfactory experience.

Ideal candidates bring strong communication, organizational skills, and a positive, energetic approach. A valid driver’s license and a customer-service mindset are essential for success in this role.

Qualifications

• Proven experience in a customer service or automotive service role.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Basic knowledge of automotive systems and service procedures is preferred.
• A valid driver’s license and a clean driving record.
• Positive attitude and high energy with willingness to go above and beyond.

Responsibilities

• Act as the primary point of contact for customers seeking automotive service.
• Assess customer needs and communicate effectively with both customers and technicians.
• Create and manage service appointments while ensuring efficient workflow within the service department.
• Provide accurate estimates for service costs and timelines to customers.
• Follow up with customers regarding service completion and satisfaction.
• Maintain an organized filing system for service orders, customer interactions, and invoices.
• Promote additional services and products to enhance customer satisfaction and vehicle performance.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Automotive knowledge

Driver's license

Energy and enthusiasm

Job description

Toyota Of Santa Maria is seeking a proactive Service Advisor to serve as the main liaison between customers and our technicians. You will guide clients through service options, explain recommendations clearly, and coordinate appointments and estimates to ensure a smooth, satisfactory experience.

Ideal candidates bring strong communication, organizational skills, and a positive, energetic approach. A valid driver’s license and a customer-service mindset are essential for success in this role.